Shipping times and options

We do our best to fill all orders within 7/10 business days from receipt of payment. We usually ship within a few days from the order (subject to receipt of payment), but it may take a bit longer from October to December.

All shipping is carried out using UPS or DHL express courier services and can be tracked. The tracking code will be sent by email as soon as it is available.

If the package is clearly damaged when it arrives, please do not accept the delivery or accept it subject to verification so that a complaint can be lodged if necessary. If the package is accepted subject to verification, please send us the photos showing both the condition of the package when closed and the damage inside.
For orders to be collected from the shop, once they are ready, they can be collected from Le Bancarelle di Elisa, Via Marconi 6, 12065 Monforte d’Alba (CN). We will send you an email to let you know when the products are ready to be collected at the e-mail address given when ordering.