Terms and conditions of sale

The website www.lebancarelledielisa.it owned by Voerzio Elisa with headquarters in Via Marconi 6, 12065 Monforte d’Alba (CN), tax code 03844980049, telephone +39 3336487417, e-mail info@lebancarelledielisa.it. From the moment in which the consumer accesses the website www.lebancarelledielisa.it he agrees to respect the terms and conditions indicated below, including all the documents shown. Users are advised to carefully examine this document before using the services.

Art. 1 – Object of this contract 

This contract has as its object the purchase and sale of food products, as well as accessories in the quantity and quality chosen by the consumer by selecting the products on the website www.lebancarelledielisa.it. The goods and services for sale are those described on the pages of www.lebancarelledielisa.it. The data indicated therein may be subject to changes and periodic updates, also for the purpose of further improving the service for the consumer.

Art. 2 – Prices and product availability 

The prices of the products referred to in art. 1 are indicated on the site and are inclusive of VAT. The shipping cost where applicable must be added to the price of the product, the amount of which, always indicated on the site, varies according to the requested delivery method and the weight of the package. In the event that the product is not available, the consumer will be promptly informed by e-mail. The prices and availability of the products marketed by Voerzio Elisa through the website www.lebancarelledielisa.it are subject to change without notice.

Art. 3 – Orders / Invoicing 

Orders are accepted through this website. The conclusion of the contract is subject to the receipt of the order by Voerzio Elisa. The tax receipt (or the invoice if expressly requested at the time of the order) will be sent together with the delivery of the goods, within the time required by law.

Art. 4 – Delivery of the goods 

The delivery of the goods takes place within the terms shown on the site, to the address indicated by the consumer and through the courier appointed by Voerzio Elisa. In the event that it is expressly provided for, it is possible to collect it directly at the Voerzio Elisa headquarters located in Via Marconi 6, 12065 Monforte d’Alba (CN) at the times and methods expressly indicated at the time of the order. Please note that, for the purpose of a more efficient delivery of the goods, Voerzio Elisa will communicate to the courier the telephone number provided by the consumer at the time of the order, telephone number, which will be used in compliance with the privacy legislation referred to in European Regulation 679 / 2016 (GDPR). If at the time of the first delivery attempt the recipient is absent, the courier will make a second delivery attempt the next working day, after which the package will be left in storage at the competent office, available for collection. The consumer, upon receipt / collection of the goods, is required to verify the integrity of the same and compliance with the order, a check to be carried out in the presence of the person in charge of delivery. If the shipping packaging is damaged, the consumer must ACCEPT the package and note the damage on the waybill / transport document. If the package is intact, the consumer must accept it and can sign the delivery receipt also with the words “ACCEPTED WITH SUBJECT TO CONTROL”. In the event that one or more products are damaged or do not correspond to the order placed, the consumer, only if he has previously noted the damage on the waybill / transport document or has accepted subject to control, within 3 (three ) working days from delivery must inform Voerzio Elisa by e-mail at info@lebancarelledielisa.it, also providing documentation, including photographic documentation, relating to the damage or erroneous supply, the proof of which weighs on the consumer. Voerzio Elisa reserves the right to request the return shipment of damaged / erroneous goods at the expense of the consumer, shipment which must take place within 15 days of Voerzio Elisa’s request, under penalty of loss of the right to replacement or refund. Voerzio Elisa, having verified the existence of the damage or erroneous supply, at its own expense, no later than 30 days from the date of delivery or notification, will also replace the damaged / erroneous products or, if this is not the case. possible, to reimburse the consumer for their amount. In the event that the customer contacts Customer Service after the third working day, Voerzio Elisa will be entitled to decide to open a file in order to replace the damaged / incorrect goods, if any.

Art. 5 – Right of Withdrawal 

The consumer can exercise the right of withdrawal no later than 10 working days from the date of receipt of the goods. This right must be exercised by sending a registered letter with acknowledgment of receipt to the headquarters of Voerzio Elisa, currently in via Marconi 6, 12065 Monforte d’Alba (CN). The communication can be anticipated, within the same term, also by e-mail to info@lebancarelledielisa.it, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight (48) hours. The goods must be returned to Voerzio Elisa intact, in unaltered conditions and complete with the original packaging, at the consumer’s expense no later than 15 days from the notification of the withdrawal. Voerzio Elisa will re-credit the sums paid within a maximum of 30 days from the date of receipt of the registered letter and in any case not before having received the goods and checked the condition of the goods subject to withdrawal. The costs and risks associated with returning the products will be borne by the consumer. It should be noted that Community legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, CANNOT be exercised by legal persons and natural persons acting for purposes related to a commercial activity. The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a ridiculously low price or given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods object of the purchase, given the constraint of the accessibility of the goods in promotion with respect to the first.

Art. 6 – Limitation of liability 

Voerzio Elisa assumes no responsibility for any damage resulting from use or incorrect use of the service provided by the site www.lebancarelledielisa.it. Voerzio Elisa assumes no responsibility for errors and omissions within www.lebancarelledielisa.it or any website to which reference or links can be made. Voerzio Elisa reserves the right to a continuous update of the website www.lebancarelledielisa.it which can be carried out at any time. The information may contain inaccuracies of any kind or typing errors. Voerzio Elisa does not guarantee that the services provided by www.lebancarelledielisa.it will be provided without interruption, this will be stated in advance except for reasons beyond the control of Voerzio Elisa. Voerzio Elisa declines any responsibility towards the purchaser or third parties for direct or indirect damages (including, but not limited to, the loss of profits, revenues, commercial opportunities) arising from or in relation to a product or service provided. by Voerzio Elisa, or by the use or the impossibility of using the same. Voerzio Elisa assumes no responsibility for inefficiencies attributable to fortuitous events or force majeure, such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that may prevent, in whole or in part, to give execution within the time agreed in the contract. Voerzio Elisa will not be liable for damages, losses and costs incurred as a result of the non-execution of the contract for the aforementioned causes, possibly having the consumer only entitled to a refund of the price paid. Without prejudice to the hypothesis of willful misconduct or gross negligence, the right to compensation against Voerzio Elisa cannot exceed the price of the products purchased by the consumer and for which the dispute has arisen.

Art. 7 – User / consumer responsibility 

The user is required to ensure that their data entered is true, complete, up-to-date and to promptly communicate any changes thereto. In the event that false declarations are made, Voerzio Elisa reserves the right to exclude these subjects from its user lists, after a formal and non-accepted invitation to self-correct.

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